From describing work to helping people do it

Process tools can reveal and document how work flows. An application must also support the people, information and decisions involved in doing that work every day.

What is the immediate need?

If you need to understand or optimise a process, a process tool may be a good starting point. If people need a specific working environment, consider the application they actually use.

Model the exceptions

A neat diagram is not enough when real work includes judgement, handovers and changes. We discuss those cases before implementation.

Choose what fits

APPSS can coexist with existing process and record systems. The decision depends on the scope, users and expected outcome.